Shipping Policy
Thank you for visiting and shopping at Purely. The following are the terms and conditions that formulate our Shipping Policy.
Shipment Processing Time
We ship directly from multiple warehouses as soon as the order is processed.
If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
You’ll find the estimated delivery dates below after completing your purchase.
- US 7 -14 Business Days (We will expedite it to the best of our ability)
- International 14- 31 Business Days
Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller’s control).
Shipment Confirmation & Order tracking
A tracking number will be added to your order details as soon as it becomes available. You’ll also receive an email notification so you can monitor your delivery every step of the way. You can track your shipment’s progress directly here.
Customs, Duties, and Taxes
Purely is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges.
Damages
If you receive damaged merchandise, please take a picture and email us the picture at purely.store47@gmail.com right away. We will only replace damaged goods within 48 hours of receiving your order.